What do I pay for?+
A monthly plan fee plus two meters per calendar month (UTC): risk decisions (every payment RiskCogs scores) and monthly active users (distinct customers we see). Starter is €49/month with 5,000 decisions and 1,000 users included; Growth is €299/month with 50,000 decisions and 10,000 users included. Prices are in EUR, excl. VAT, billed monthly.
Do shadow decisions count?+
Yes. Every scored decision counts toward your plan, whether it runs in shadow or enforce mode, and whether the payment is allowed or blocked. On Shadow, all decisions count toward the free cap of 500 decisions and 200 users per month.
What happens on Shadow when I reach the cap?+
Shadow is free and never billed, so it has a hard cap. Past 500 decisions a month, payments are still scored and marked over the limit. Past 200 users, new users are allowed without scoring until the next month. Upgrade to keep scoring everything.
What happens if I go over on a paid plan?+
Extra decisions are billed at €0.02 each on Starter and €0.005 each on Growth. Extra monthly active users are billed per 1,000: €29.95 on Starter and €19.95 on Growth, when auto top-up is on; otherwise the user cap is hard.
Can I bring my own rules?+
Yes. Define custom rules and allowlists, then review their outcomes in shadow mode before enforcing them.
Where is my data stored?+
RiskCogs is designed for EU-hosted risk data. Confirm the hosting region, subprocessors and retention terms in your data processing agreement before sending production data.
Can I delete customer data?+
You can request erasure of customer risk data, including associated replay data. See the security page for the request process and applicable retention limits.